Privacy Policy
Last updated: February 2024
Introduction & General Terms
These terms apply to the use of apps and other products developed by MONTEROSA PRODUCTIONS LIMITED (‘MONTEROSA’ / ‘we’ / ‘us’). Our registered office is at 17 Mann Island, Liverpool Waterfront, England, L3 1BP. We are a company registered in England, with company number 04716325.
This privacy and data policy (“Privacy Policy”) applies and has effect in respect of all apps and other software and products made available by us (together the "App(s)"), as well as our website (www.monterosa.co) and any of our ecommerce stores (the “Website”). Together the App(s), and the Website are referred to as the “Online Services”.
If you have any questions or comments about this Privacy Policy, please contact us at support@monterosa.co
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Online Services is processed, we are the “data controller.” We will only collect and process information about you in accordance with applicable data protection laws including without limitation the Data Protection Act 2018 and the UK GDPR (as defined in the Data Protection Act 2018).
You have the right to object to the processing of your personal data. Further information on this right, and your other rights, is set out below.
The publishers of our Apps control some of the data set out in this Privacy Policy jointly with us.
Please read this Privacy Policy carefully as it contains important information about the following:
What information we may collect about you;
How we will use information we collect about you;
Whether we will disclose your details to anyone else; and
Your choices and rights regarding the personal information you have provided to us.
This Privacy Policy forms a part of and should be read in conjunction with our terms of use for the Website and end user licence agreements and privacy policies of the Publishers of each of the Apps.
The Online Services may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit, or which is collected by cookies and other tracking technologies whilst using these services. Information you provide on public or semi-public venues, including information you share on third party social networking platforms may also be viewable by other users of the Online Services and/or users of those third party platforms without limitation as to its use by us or by a third party. Our inclusion of such hyperlinks does not, by itself, imply any endorsement of the content on such platforms and we do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.
We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes through the Website.
Information we may collect about you
We collect and process the following information which may include your personal data.
Information used to operate Apps (“App Data”)
In order to operate Apps, and offer their features, we collect and process the following information relating to each user
For Competitions or Sweepstakes
a “UUID”, which is a reference to a specific user, but which does not reveal their identity;
IP address;
the user’s competition entry;
a competition submission ID; and
name
For Voting
a UUID;
IP address;
user’s mobile phone number; and
a certification of status as a genuine and eligible voter, based on a mobile phone number verified by SMS.
For Leaderboards
a UUID;
IP address;
performance score;
name, to be displayed on the leaderboard;
Facebook ID;
user demographic, if provided by the user, for example:
gender;
general location; and
age bracket.
For Notifications
a UUID;
IP address; and
Amazon SNS push notification token.
For Video Maker functionality via our chatbot
a UUID;
IP address;
name;
Facebook profile picture; and
any personal data appearing in the video created by the User.
Information collected for the purposes of ecommerce (“eCommerce Data”)
In order to fulfil your orders to our ecommerce stores, we collect and process the following information relating to each buyer:
Information used for personalisation, including:
name; and
other information used to personalise products;
Delivery name; and
Delivery address;
Phone number
Information collected for the purposes of providing analytics (“Analytics”)
We may collect technical information about your use of the Online Services through the use of tracking technologies and analytics. Please also see the cookies section below for more information.
Personal data we may collect includes the following:
cookies, which reveal, amongst other things,
how many times you visit the Website;
which pages you go to;
Website traffic data;
a UUID;
IP address;
content viewed;
social media ‘likes’ or social media enabled expressions of emotion in respect of viewed content.
Information you submit when you contact us through the Website, including through the chat functionality. This may include information about you, such as your name, your organisation, your email address, your organisation’s address and your enquiry.
(“Correspondence”)
Why we collect information about you
To provide the Online Services to you.
We will use App Data to deliver Apps to you under the terms of use agreed between you and the App publisher. The processing of information in this way is necessary for us to ensure the Apps deliver the features promised and function properly, so that you have the best experience when using the Online Services.
We will use eCommerce Data in order to fulfil your orders in accordance with the terms of sale agreed between us in respect of any products or services you buy.
To help us improve the Online Services and fix any problems.
We may process Analytics so that we can analyse and improve our Apps and Online Services.
This processing is also necessary for us to pursue our legitimate interests of (i) ensuring that our Online Services function properly so that you and other users have the best experience when using any of them; (ii) improving the quality of our Online Services, and providing a better experience to our users; and (iii) identifying and correcting any bugs in the Online Services.
To respond to your Enquiries
We may process Correspondence to reply to your enquiries and provide you with information about the services we offer, including through the chat functionality on the Website. We do this in line with the legitimate interest we have in promoting and operating our business.
To conduct Online Marketing
We may process data (including Analytics) for online marketing, including re-marketing, which allows us to show ads to people on third party services (including LinkedIn and Facebook), who've previously visited our Website.
We undertake this processing based on your consent. You can provide for marketing cookies and purposes, by clicking on and interacting with the cookie consent icon on the Website.
We work with social media platforms (including LinkedIn and Facebook). If you would like to find out more about the way these third parties collect and process your information please refer to their respective privacy policies. Links to these can be found in the cookie section below.
Cookies
A cookie is a text file placed onto your device when you access our Website, as further detailed below. We use cookies and other online tracking devices such as web beacons, and flash object storage to help us understand how you use our Website, and how often, so we can improve them to deliver a better experience for our user. We also use cookies to carry out research and statistical analysis to help improve our content, products and services.
The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.
Our Website should display a notice alerting you to our use of cookies and other similar technologies and linking to this privacy policy. If you click “I accept” or use our Website after this notice has been displayed to you we will assume that you consent to our use of cookies or similar technologies for the purposes described in this privacy policy.
Please note that if you choose to disable cookies, or similar technologies, on your device you may be unable to make full use of our Website.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Data Sharing
We will share your information with third parties only in the ways that are described in this Privacy Policy.
Publishers of any of our Apps: We may share your information with the publisher of any of our Apps that you install. This may be provided in aggregated form, or in a form which relates to you specifically. Please bear in mind that Apps are published on terms and conditions, and with privacy policies, issued by third party publishers.
Group members, personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006), our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.
Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
Enforcement: We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of MONTEROSA, our customers, or others.
Online Marketing: As set out in the cookie section above.
Where applicable the personal information will be subject to Data Processing Agreements.
Your rights in relation to personal data which we process relating to you
You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply without undue delay, and within one month at the latest.
To make a request, please let us know by sending an email to support@monterosa.co.
Ask for a copy of data we are processing about you and have inaccuracies corrected.
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We will need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).
Object to us processing data about you.
You can ask us to restrict, stop processing, or to delete your personal data if:
you consented to our processing the personal data, and have withdrawn that consent;
we no longer need to process that personal data for the reason it was collected;
we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of MONTEROSA or a third party, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
the personal data was unlawfully processed;
you need the personal data to be deleted in order to comply with legal obligations;
the personal data is processed in relation to the offer of a service to a child.
You also have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Obtain a machine readable copy of your personal data, which you can use with another service provider
If we are processing data in order to perform our obligations to you, or because you consented, or if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
If you request, we will supply you with the relevant personal data in a commonly used, machine-readable and interoperable format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
Make a complaint to a Supervisory Authority
If you are unhappy with the way we are processing your personal data, please let us know by email to support@monterosa.co
If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.
Data Retention
We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this Privacy Policy. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Children
We do not use our Online Services to knowingly solicit information from or market to children under the age of 13. Our terms of use prohibit users aged under 13 years from accessing our Online Services. In the event that we learn that we have collected personal information from a child under 13 years of age we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 years of age please contact us at support@monterosa.co
Security
We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information. For example, our databases are password protected and limited to essential employees only (such as MONTEROSA management or employees whose main role requires system access).
Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
International Data Transfers
It is possible that your personal information may be transferred outside of the EEA by third parties referred to in the policies as being the recipients of your data. We recommend that you refer to the privacy policies and/or terms and conditions of these third parties if you are concerned about your data being transferred outside the EEA.
Our servers are hosted by Amazon Web Services and Google Cloud Services.
Where we transfer your information outside of the EEA, your personal information will be treated in accordance with UK law and we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to support@monterosa.co
User Generated Content
The Online Services may enable you to post user-generated content (“User Generated Content”). If you choose to submit User Generated Content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
If your User Generated Content is objectionable when using our Online Services, we may process personal information included in your User Generated Content to respond to and stop such behaviour. We only process personal information in this way for the legitimate interests of ensuring that use of our Online Services is lawful, does not disrupt, does not harass our staff or other individuals, and to enforce our legal right and to comply with our legal obligations.
Where we reasonably believe you are or may be in breach of the law (for instance, because your User Generated Content amounts to harassment or is defamatory), we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the User Generated Content.
Where we process personal information in this way, we will hold that personal information on our systems for as long as is reasonably necessary to achieve these objectives.
Contact Information
All questions, comments or enquiries should be directed to 17 Mann Island, Liverpool Waterfront, England, L3 1BP. We will endeavour to respond to any query or questions within three business days.
© 2023 MONTEROSA PRODUCTIONS LIMITED.
All trade marks are the property of the relevant owners. All rights reserved.
Copyright 2023 Monterosa, all rights reserved. Address: 17 Mann Island, Liverpool Waterfront, England, L3 1BP. Company number: 04716325.